Southwest Airlines
Optimized retail
Southwest Airlines, renowned for its unique culture and extensive flight network, partnered with Most to enhance their in-flight retail capabilities. Our objective was to streamline their transaction processes and increase efficiency across their fleet. Central to our strategy was making 25,000 crew members happy by focusing on a user-centric solution that meets their needs and simplifies their daily operations.
25,000 flight attendants can take payment anywhere
Largest deployment of iPads turned into payment devices
Deliver data transparency for passenger service improvement
Challenge
Southwest sought a way to integrate mobile payment solutions that could handle the dynamic environment of air travel, focusing on ease of use for flight attendants and reliability under varied conditions.
Comprehensive Mobile System:
MOST equipped Southwest with an advanced mobile transaction system, including offline-capable hardware and software optimized for fast, secure payments.
Custom Integration
We designed custom payment cases for iPad Minis, ensuring seamless integration with Southwest's existing systems for flawless payment processing and inventory management.
Proven Results:
Implementing Most's technology led to faster transactions, increased sales, and improved passenger satisfaction. Detailed analytics support Southwest in making data-driven decisions to enhance in-flight services.
Payment Revolution
To transform the iPad mini 6 into a versatile business payment solution, we customized each flight attendant's experience with a purpose-built case, combined with our OrderUp point of sales software application. Here're some example of features where this solution enhances operational efficiency:
Voucher Scanning
Flight attendants can easily scan vouchers using the Aztec code, directly integrating sales with passenger profiles for better product forecasting.
Wi-Fi Utilization
Onboard Wi-Fi syncs payments in near real-time and streamlines flight and menu selection for the crew.
Chase integration
A robust integration with Chase Payment System achieves record authorization, with post-flight refunds and detailed transaction reporting.
As we reimagine our inflight retail process, we needed a solution that eased workloads and improved our data collection, while reducing the time to handle each passenger transaction. MOST’s agile development process and rapid iterations allowed us to continuously revise the application, ensuring a successful deployment on a very aggressive timeline.
