Background

Southwest Airlines

Optimized retail

Southwest Airlines, renowned for its unique culture and extensive flight network, partnered with Most to enhance their in-flight retail capabilities. Our objective was to streamline their transaction processes and increase efficiency across their fleet. Central to our strategy was making 25,000 crew members happy by focusing on a user-centric solution that meets their needs and simplifies their daily operations.

25,000 flight attendants can take payment anywhere

25,000 flight attendants can take payment anywhere

Largest deployment of iPads turned into payment devices

Largest deployment of iPads turned into payment devices

Deliver data transparency for passenger service improvement

Deliver data transparency for passenger service improvement

Challenge

Southwest sought a way to integrate mobile payment solutions that could handle the dynamic environment of air travel, focusing on ease of use for flight attendants and reliability under varied conditions.

Comprehensive Mobile System
Comprehensive Mobile System

MOST equipped Southwest with an advanced mobile transaction system, including offline-capable hardware and software optimized for fast, secure payments.

Custom Integration
Custom Integration

We designed custom payment cases for iPad Minis, ensuring seamless integration with Southwest's existing systems for flawless payment processing and inventory management.

Proven Results
Proven Results

Implementing Most's technology led to faster transactions, increased sales, and improved passenger satisfaction. Detailed analytics support Southwest in making data-driven decisions to enhance in-flight services.

Payment Revolution

To transform the iPad mini 6 into a versatile business payment solution, we customized each flight attendant's experience with a purpose-built case, combined with our OrderUp point of sales software application. Here're some example of features where this solution enhances operational efficiency:

Voucher Scanning
Voucher Scanning

Flight attendants can easily scan vouchers using the Aztec code, directly integrating sales with passenger profiles for better product forecasting.

Wi-Fi Utilization
Wi-Fi Utilization

Onboard Wi-Fi syncs payments in near real-time and streamlines flight and menu selection for the crew.

Chase integration
Chase integration

A robust integration with Chase Payment System achieves record authorization, with post-flight refunds and detailed transaction reporting.