SWISS begins a new chapter in onboard retail with MOST

Earlier this summer, SWISS added a new ingredient to SWISS Saveurs: direct control. By bringing the programme in-house, SWISS can shape how it operates and evolves.

MOST provides the digital backbone connecting the crew iPads, Saveurs catalogue, payments and operational systems. Behind that experience sits some serious innovation: payment with miles, extensive process automation and AI-supported forecasting that helps plan fresh-food loading flight by flight including some very practical questions such as how many sandwiches to load onto each aircraft.

The platform has now been flying for several weeks, with fast crew adoption and extremely encouraging feedback.

“SWISS Saveurs has such a clear identity. Our role was to give the team technology with the same attention to detail and the flexibility to make the programme their own. Seeing crews embrace it so quickly has been hugely rewarding.” Christian Meyerhoefer, Senior Customer Success and Implementation Manager, MOST

Thank you to the SWISS and MOST teams who made it happen.