Dublin, Ireland
MOST, the aviation retail technology company and German carrier Condor Airlines have launched a new inflight retail platform that delivers operational improvements. Since going live, Condor has seen a significant drop in payment decline rates and an improvement in deferred authorization success, now exceeding 99.9%.

The rollout was completed without the need for crew training. The intuitive iPad-based application was adopted instantly by Condor’s inflight teams, streamlining their onboard service from the very first flight. Behind the scenes, the platform is deeply embedded into Condor’s operational infrastructure, including crew rostering, flight scheduling, SAP financial systems, and the airline’s enterprise data lake.

MOST delivered a full end-to-end solution. Condor was equipped with customized branded payment devices, a proprietary payment gateway built specifically for airline environments, and a fully integrated inventory management system. The point-of-sale application, deployed on Apple iPads, connects directly to a modern back office that provides live reporting, reconciliation, and operational control, all in real time.

“We weren’t just looking for a payment tool, we needed a platform that connects the entire inflight retail operation,” said Meike Christian, Head of Travel Retail. “MOST delivered exactly that. The results are visible immediately: transaction declines are down, our crew love using the system, and Tap to Pay has been a true game changer onboard.”

MOST CEO, Jan Blanchard added, “This is our most integrated and operationally impactful product to date. Condor gave us a clear mandate to solve real problems, not just improve the front-end, but to build deep connectivity and long-term value. We’re proud of what we’ve achieved together.”

About Condor Airlines
Condor Flugdienst GmbH has been taking people to the world’s most beautiful holiday destinations since 1956. Each year, more than eightmillion guests fly with Condor to around 70 destinations in Europe, Africa, Asia, and the Americas. Condor operates a fleet of around 60 aircraft and has completely renewed its long-haul fleet with A330neo by 2024. Currently it is modernizing its short- and medium-haul fleet with brand-new A320neo and A321neo and will operate one of Europes most efficient fleets by 2028.

About MOST
MOST is a software and payments company building the next generation of onboard retail technology. Its platform integrates crew workflows, payments, and airline systems into one seamless experience enabling better decision-making, faster deployment, and measurable cost impact.